Privacy Policy

Introduction

Welcome to Mount Fuji Photographer (operated by JCG Satsuei Group). We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, book our photography services, or communicate with us. By using our services, you agree to the practices described in this policy.

We comply with Japan's Act on the Protection of Personal Information (APPI) and align with international privacy principles including GDPR where applicable.

Effective Date: February 11, 2026

Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our website. This includes:

Personal Identification Information

Full name (first and last name)
Email address
Phone number / WhatsApp contact
Country and city of residence
Preferred contact method

Booking & Service Information

Session date and time preferences
Location preferences for photoshoots (Mt. Fuji, Tokyo, etc.)
Number of people in your group
Type of service requested (proposals, family sessions, etc.)
Special requests and preferences
Images and videos captured during your session

Payment Information

Billing name and address
Payment method details (processed securely through Stripe)
Transaction history and invoice records

Important: We do not store or have access to your full credit card information. All payment data is securely handled by Stripe, our payment processor.

Website Usage Data

IP address and device information
Browser type and operating system
Pages visited and time spent on site
Referral source (how you found our website)
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Booking Management: To schedule, confirm, and manage your photography sessions
Payment Processing: To securely process payments through Stripe
Communication: To respond to inquiries, send booking confirmations, and provide customer support
Service Delivery: To deliver your professionally edited photos and videos via Google Drive
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Service Improvement: To analyze website usage and improve our services
Marketing (with consent): To send promotional offers, seasonal updates, or service announcements (you may opt out at any time)
Portfolio & Marketing: To showcase selected images on our website and social media (unless you opt out)

Payment Processing & Security

Secure Payment Processing by Stripe

All payments are securely processed through Stripe, a PCI-DSS Level 1 certified payment processor trusted by millions of businesses worldwide.

We do not store or have access to your full credit card information. When you make a payment, your payment details are transmitted directly to Stripe using bank-level encryption. Stripe handles all sensitive payment data in compliance with the highest security standards.

We only receive confirmation of successful payments and basic transaction details (such as the amount paid and transaction date) necessary for our records and service delivery.

For more information about how Stripe protects your payment information, please visit: stripe.com/privacy

How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

Service Providers

Stripe: For secure payment processing
Google Workspace: For email communication and file delivery via Google Drive
Analytics Providers: For website analytics and improvement (e.g., Google Analytics)

These service providers are contractually obligated to protect your information and only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

Comply with legal processes or obligations
Protect our rights, property, or safety
Prevent fraud or illegal activities

We Do Not Sell Your Data

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

Data Storage & Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

Security Measures

SSL/TLS encryption for data transmission
Secure servers with restricted access
Regular security assessments and updates
Limited employee access to personal information
PCI-compliant payment processing through Stripe

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

If you have any questions about the security of your personal information, please contact us at [email protected].

International Data Transfers

Mount Fuji Photographer is based in Yokohama, Kanagawa, Japan. We serve both domestic and international clients.

When you book our services or use our website, your personal information may be transferred to and processed in Japan. Additionally, some of our service providers (such as Stripe and Google) may process your data in other countries where they operate.

These service providers comply with applicable data protection laws and use appropriate safeguards to protect your information, including:

Standard contractual clauses approved by regulatory authorities
Compliance with international data protection frameworks
Implementation of technical and organizational security measures

By using our services, you consent to the transfer of your information to Japan and to our service providers in accordance with this Privacy Policy.

Cookies & Website Analytics

We use cookies and similar tracking technologies to improve your experience on our website and to analyze how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you interact with our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings

Third-Party Analytics

We use Google Analytics to collect anonymized data about website traffic and user behavior. This helps us improve our services and user experience.

Learn more: Google Privacy Policy

Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but this may affect your experience on our website.

Most browsers allow you to refuse cookies or delete existing cookies. Check your browser's help section for instructions.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Booking Information: Retained for the duration of service delivery and up to 3 years for business records
Payment Records: Retained for 7 years as required by Japanese tax law
Marketing Communications: Retained until you unsubscribe or request deletion
Website Analytics: Anonymized data retained for up to 26 months (Google Analytics default)
Photos/Videos: Client deliverables retained on Google Drive for 30 days; master files retained for archival purposes unless deletion is requested

After the retention period expires, we will securely delete or anonymize your personal information.

Your Privacy Rights

Under Japan's Act on the Protection of Personal Information (APPI) and aligned with international privacy principles, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Correction

You can request that we correct any inaccurate or incomplete information.

Right to Deletion

You can request deletion of your personal information (subject to legal retention requirements).

Right to Object

You can opt out of marketing communications or object to certain uses of your data.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems.

For family photography sessions that include children, we require that the booking be made by a parent or legal guardian who provides consent for the child's participation and for the use of images as outlined in our service agreement.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make material changes, we will update the "Effective Date" at the top of this page and may notify you via email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.